Frequently asked questions

Click “Open account”, provide a few details, and choose a password. Your primary account is created instantly, and you can complete identity verification (KYC) to unlock all services.

Yes. We use encryption in transit and at rest, optional two-factor authentication, device management, rate limiting, and an immutable audit log. Balances are derived from a reconciled double-entry ledger.

You can move money instantly between your own accounts and to other members. Every transfer runs inside a database transaction with double-entry ledger postings, so balances are always consistent.

You can request a deposit or withdrawal from your portal. Requests are reviewed by our operations team and, once approved, are posted to your account with full audit and notification.

Yes. You can view your cards, freeze and unfreeze them, and set spending limits from your account at any time.

Opening an account is free and there are no hidden fees. Any applicable charges for specific services are always shown clearly before you confirm.

Reach us through the Contact page or raise a support ticket from inside your account. Our team responds as quickly as possible.